Orders with a value above € 250 are delivered free of charge within the Netherlands and Belgium. For pallet shipments—such as furniture or other bulky items—different delivery charges may apply.

For orders under € 250, for deliveries outside the Netherlands and Belgium, or for shipments with special delivery requirements, shipping costs will be applied. Any additional charges will always be clearly displayed during the checkout process.

For parcel shipments, we work with DHL, ensuring reliable delivery with full traceability. Pallet shipments are handled by specialised transport partners.

Delivery time
Once your order is received, we begin processing it immediately to ship as quickly as possible. Many products are available from stock or have a relatively short delivery time. The delivery time is clearly indicated for each product so you know what to expect. Should the delivery time unexpectedly deviate, we will contact you directly. As soon as your order has been dispatched, you will receive an email with a track & trace code from the carrier.

Returns
We aim to deliver top quality at all times. Upon receipt of your delivery, please carefully check whether it is undamaged and complete before signing for acceptance. If a product has arrived damaged or defective, please contact us immediately so we can provide an appropriate solution.

It is not possible to register returns via our webshop. For this, you must first contact our customer service by phone at +31 (0)40 209 40 24 or by email at [email protected].

Want to learn more about our delivery options? Check the FAQs for more information or contact our customer service via phone, email, chat, or the contact form.

Customer Service
ProCleanroom